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Privacy policy

01-02-2022

Lovor.nl respects the privacy of all users of our site and ensures that the personal information you provide is treated confidentially. We use your information to process orders as quickly and easily as possible. For all other purposes we will only use this information with your permission.

– If you place an order, we will need your name, e-mail address and address to prepare an invoice, to carry out your order and to keep you informed of its progress. The shipping of your order goes via MyParcel with creating a shipping label and is then delivered via Post NL.

– Payment of your order is via Mollie.com, with the exception of payment on collection. For payment via Mollie.com, your name and payment details are required. Payment is made through the secure environment of your own bank.

– After receiving your order you will receive, on behalf of Lovor.nl, a one-time email.

– If you have registered as a customer of lovor.nl, we give you access to your own account through our website, where you can view and change your personal data. To maximize the security of your information, we require visitors to identify themselves through a password to log in. These passwords are not visible to us.

– For the newsletter you must always register and give permission for the newsletter to be sent. When you sign up, your first name and email address are requested so that you can receive the newsletter containing the latest products.

– When advertising on Facebook and Instagram we use the data known to Facebook and Instagram. This data helps us to show the ad to those persons for whom my products are interesting. This data is general and cannot be traced back to you as an individual.

Collaboration with third parties

When your data is transferred to third parties it is done through a secure connection.

Lovor.nl cooperates with the following parties:

– Myparcel.nl which is linked to lovor.nl website uses your name, address and email address to create a shipping label and to keep you informed via the track & trace about the status of the shipment. Because this company itself is responsible for the processing of your personal data, we refer you to the privacy statement of Myparcel.nl.

– Mollie.com uses your name and address details to process your payment. Because this company itself is  responsible for the processing of your personal data, we refer you to the privacy statement of Mollie.com.

– A2hosting.com is the reliable host of this webstore. The website further uses the standard SSL certificate encryption to protect the confidentiality of your personal information. All data that you make available  through our webshop is stored on servers in the Netherlands. 

Any chat function that is linked to the website which we use to chat live with you as a customer. The data will not be stored.

In addition, Lovor.nl uses cookies to improve the usability and performance of the website. Using cookies when you visit the website you do not always receive or have to enter the same information. Cookies make surfing the website a lot more pleasant.

Cookies

What is a cookie?

A cookie is a small text file that is sent to your computer when you visit a website. Both this website and other parties can place cookies.

The different types of cookies

This website uses permanent cookies and session cookies.

– Permanent cookies: These allow the website to be tailored to your preferences. For example, to remember your permission to place cookies. This means you do not have to repeat your preferences over and over again, saving you time and making it easier for you to navigate through the web store. Permanent cookies can be removed through the settings of your browser. These are functional cookies.

– Session cookies: Using a session cookie we can see which parts of the website you have viewed during this visit. We can therefore adapt the webshop as much as possible to the surfing habits of our visitors. These cookies are automatically deleted when you close your browser. This includes tracking cookies, social media cookies and marketing cookies.

For what specific purpose does this website place cookies?

This website places cookies for the following reasons:

– Shopping cart (functional):  Remember which products are in your shopping cart. Without this cookie you can not order products or place them in your shopping cart.

– Cookie selection (functional): Remember whether you have given us permission to place cookies.

– Google Analytics (tracking cookie): To measure how you use the website and how you found us and to try to gain insight into this with reports.

– Google AdWords (tracking cookie): Measure how you use the website and how you found us. We use this knowledge to improve our AdWords campaigns.

– Social media (social media cookie): With this cookie it is possible to ‘like’ social media pages. This button works through code that comes from the social media channel itself.

How can I manage or delete cookies?

Usually cookies can be managed, edited and deleted through your browser. More information about enabling, disabling and deleting cookies can be found in the instructions and/or using the Help function of your browser.

Lovor.nl will not sell your data

Lovor.nl will never sell your personal information to third parties and will only make it available to third parties that are involved in processing your order. The third parties involved are also obliged to respect the confidentiality of your data.

Storage of personal data

Data provided for the purpose of processing an order, promotion or contest is under legal and fiscal requirements up to 7 years. If you have signed up for the newsletter, then this information will be kept until you unsubscribe from the newsletter.

View or change your data

You always have the right to request the personal data stored by Lovor.nl, to correct and / or remove it, and to restrict or object to the processing by third parties. At your request, lovor.nl will remove your personal data from its files, provided that you have fulfilled your (payment) obligations and the removal is not in conflict with a legal obligation. Please send an email with your request to service@lovor.nl.  Via this email you can also contact us if you wish to object to the processing of your personal data.

If you have subscribed to the newsletter and no longer wish to receive it, you can unsubscribe at any time and without any consequences through the link in the newsletter. Each newsletter also contains a link to check and correct your personal data.

Personal Data Authority

The Dutch Personal Data Authority (AP) monitors compliance with privacy legislation. Do you have a complaint about the use of your personal data by Lovor.nl and are you unable to resolve it with us? Then you can contact the Dutch Personal Data Authority.

Data breach notification

As of January 1, 2016, we, as a merchant, we are required to report data breaches to the Personal Data Authority. A data breach is a security incident in which there is unauthorized access to, destruction, alteration or disclosure of personal data. In a data breach, personal data must have been lost or unlawful processing of personal data must not be ruled out. In the event of such a data breach, we will also notify my clients by e-mail.

Contact details

Lovor Cosmetics
Bezuidenhoutseweg 301
2594 AP ‘s-Gravenhage
Nederland

For questions, comments or other matters I can be reached by phone from Monday to Friday from 9.00 – 14.00 hours via +316 267 53 133. Outside of these times I can also be reached at: service@lovor.nl.

Adjustments and / or changes to the lovor.nl website may lead to changes in this privacy statement.

Contact

  • E-mail: service@lovor.nl
  • Mob: +31 (0) 6 267 53 133
  • Contact

Lovor Cosmetics

  • Bezuidenhoutseweg 301
  • 2594 AP ‘s-Gravenhage
  • Nederland
  • KvK: 63534118
  • BTW nr: NL002367275B66
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